Terms & Conditions

• 1.- Shipping Methods

  The expedition of our orders is carried out by an external company, we ask the Customer to always validate the delivery of our product and if any damage is found in the packaging, Customer must report it in the delivery document. We place this request so that the insurance can be activated in case there is any damage during the delivery process.

   Delivery times:

   The maximum shipping preparation period is 3 working days, except for festive or busy periods when this process may change. When this happens, the customer is notified.

   Once the shipment is confirmed (upon receipt of the "Order sent" email), your order must be delivered by the carrier within the following deadlines:

   - Portugal (Continental): 48 hours;

   - Portugal (Islands): more than 2 working days.

   The order will be sent to the recipient and address indicated. The address referred to is customer responsibility.

   Delivery:

  During the purchase process at www.winirider.com you will be asked for invoicing and shipping addresses. It is important that the data is filled in correctly in order to guarantee the delivery of the order.

  Once your order has been shipped, you will receive an email with shipping information and an invoice.
  

  The order will be sent to the recipient and address indicated as soon as payment is completed and Customer will receive an email stating "Order paid". When we have an indication of the carrier, you will receive an email stating "Order sent".
  

   If the delivery of the carrier is not achieved, a postal notice will be left and the order will wait at your local CTT Post. You will have 5 working days to pick up your order, and it will be returned after this period of time. In case of being returned, the costs of reshipping will be borned by the customer.

   The carrier does not ship during weekends and holidays.

   Delivery costs:

  The value corresponding to the shipping cost is borne by Winirider. Before finalizing the order, you will be able to view the total amount to be paid, including delivery costs (in this case it will be 0 because it is in charge of Winirider) and VAT.

• 2.- Payment Methods

  The following payment methods are available:

  Paypal: Available in more than 200 countries worldwide and with support for 25 currencies, PayPal is one of the leaders in the field of digital online payments. Paypal allows you to pay with your preferred payment option (credit card or PayPal balance). When choosing this option at the time of payment, you will be redirected to the Paypal website where you must complete the payment. It will be shared with Paypal (name, delivery address, phone and email)

  MBWay: MBWay requests are sent directly to the user's application where it is necessary to simply accept or reject payment in a short period of time. Your data will be shared with the EuPago payment portal for integration with the MBWay platform.

  ATM reference: Through the EuPago payment portal, you can pay by ATM reference. When you complete the purchase, you will be provided with a ATM reference on the screen, which will also be sent to the email you specified. You will have 3 working days to complete the payment, if after that period you have not completed the payment the order will be canceled. Your data will be transmitted to the company that processes the references for payment.

• 3.- Returns & Exchanges

  We offer a refund and / or exchange within the first 14 days after your purchase. If more than 14 days have passed since the date of your purchase, you will not be offered a refund and / or exchange of any kind.

  Eligibility for Refunds and Exchanges

  • The product must be unused and in the same condition as you received it.
  • The product must be in the original packaging.
  • To complete the return, we require a receipt or proof of purchase.

  Exchanges

  We only replace products if they are defective or damaged. If you want to exchange, please contact info@winirider.com, indicating your order number or sending an email with the order confirmation. Shipping costs (exchange or return) will be the responsibility of the customer.
  

  Late or missing refunds

  If you have not yet received a refund, first check your bank account. Then, contact your credit card company, it may take some time for your refund to be officially credited.
  

  If you have already done all this and have not yet received your refund, please contact us at info@winirider.com

  Shipping costs are not subject to refund! If you receive a refund, the cost of the return will be deducted from your refund.
  

  Please note that we cannot guarantee that you will receive your returned item.

• 4.- Privacy disclaimer

  This Privacy Policy describes how your personal information is collected, used and shared when visiting or shopping at www.winirider.com.

  THE PERSONAL INFORMATION WE COLLECT
  

  When you visit the Site, we automatically collect certain information about your device, including information about your internet browser, IP address, time zone and some of the cookies that are installed on your device.
  

  In addition, while browsing the Site, we collect information about the individual pages or products you view, the sites or search terms that directed you to the Site and information about how you interact with the Site. We refer to this information collected automatically as Device Information.
  

  We collect Device Information using the following technologies:
  

  Cookies - are data files placed on your device or computer and often include a unique anonymous identifier.
  

  Log files - record actions that take place on the Site and collect data, including your IP address, browser type, internet service provider, reference / exit pages and date / time markers.
  

  In addition, when you purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information for paypal service, mbway or ATM reference, email address and phone number. This is called Order Information.
  

   By Personal Information, in this Privacy Policy, we refer to Device Information and Order Information.

  HOW WE USE YOUR PERSONAL INFORMATION

  Likewise, we use the Order Information collected to fulfill any order placed through the Site (including the processing of your payment information, handling the shipment and providing it as invoices and / or order confirmations).

  Additionally, we use this Order Information for:

  • Communicate with you
  • Analyze how our orders look for risks or fraud.
  • We use the Device Information we collect to help us eliminate potential risks and fraud (especially, your IP address) and, more often, to improve and optimize our Site.

  In short, personal information will only be used for the following purposes:

  • Order processing;
  • Communication with customers and clarification of doubts;
  • Processing of information requests;
  • Requesting comments on purchased products or services;
  • Statistics analysis activities;
  • Preventing and combating fraud;
  • Complaints processing;
  • Exchanges or returns.

  SHARING YOUR PERSONAL INFORMATION

  We share your Personal Information with third parties that help us use your Personal Information, as described above.

  This site uses Google Analytics, which is one of the most widespread and researched analytics solutions on the web, to help us understand how you use the site and how we can improve your experience. These cookies can track items such as how much time you spend on the site and how pages are visited, so that we can continue to produce compelling content.

  For more information on Google Analytics cookies, see the official Google Analytics page.

  Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to intimation, search warrants or other legal requests regarding the information we receive, or to protect our rights in any other way.

  YOUR RIGHTS

  If you are a resident of Europe, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. In accordance with the provisions of the LDPD and the GDPR, the user can exercise his rights of access, rectification, elimination, limitation, opposition and portability at all times, by requesting via email: info@winirider.com.

  In addition, if you are a resident of Europe, we emphasize that we process your information to fulfill contracts that we may have with you (for example, if you place an order through the Site) or to otherwise pursue our legitimate business interests listed above .
  

  Please note that your information will be transferred outside Europe, including Canada and the United States (for paypal purchase).
  

  Under legal terms, the data subject has the right to make a complaint regarding the protection of personal data to the competent supervisory authority, the National Data Protection Commission (CNPD).
  

  DATA RETENTION
  

  When placing an order through the Site, we will keep your Order Information in our records, unless you ask us to delete the information.
  

  CHANGES
  

  We may update this privacy policy from time to time to reflect, for example, changes in our practices or due to other operational, legal or regulatory reasons.
  

  We are a family owned and operated business.
  

  Our website may have links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and we cannot accept responsibility for their respective privacy policies.

  If you have more questions and / or need more information, do not hesitate to contact us at info@winirider.com.
  

  License

  Unless otherwise noted, Winirider and / or its licensors are the owners of the intellectual property rights for all material in Winirider.

  All intellectual property rights are reserved. You can view and / or print pages from www.winirider.com for your personal use, subject to the restrictions defined in these terms and conditions.
  

  Should not:
  

  • Republish material from www.winirider.com.
  • Sell, rent or sub-license material from www.winirider.com.
  • Reproduce, duplicate or copy material from www.winirider.com.
  • Redistribute Winirider content (unless the content is made specifically for redistribution).

  Cookies

  We use cookies for a variety of reasons, detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features that they add to this site. It is recommended that you leave all cookies if you are unsure whether or not you need them, if they are used to provide a service that you use.
  

  Disable cookies
  

  You can prevent cookies from being set by adjusting your browser settings (see your browser's Help to learn more). Be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will generally result in disabling certain features and features on this site. Therefore, it is recommended that you do not disable cookies.
  

  Cookies we set
  

  Account-related cookies
  

  If you create an account with us, we will use cookies to manage the registration and general administration process. These cookies will generally be deleted when you leave the system, however, in some cases, they may remain later to remember your site's preferences when you leave.

  Login related cookies

  We use cookies when you are logged in, so that we can remember this action. This saves you from having to sign in every time you visit a new page. These cookies are usually removed or cleared when you log out to ensure that you can only access resources and restricted areas when you log in.

  Cookies related to email newsletters
  

  This website offers newsletter or e-mail subscription services and cookies can be used to remember whether you are already registered and whether to show certain notifications valid only for registered / non-registered users.

  Orders processing related cookies

  This website offers e-commerce facilities and some cookies are essential to ensure that your order is remembered between pages, so that we can process it properly.
  

  Forms-related cookies
  

  When you send data using a form such as that found on contact pages or comment forms, cookies can be configured to remember the user's details for future correspondence.

  Third Party Cookies

  In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you can find through this website.

  This site uses Google Analytics, which is one of the most widespread and reliable analytics solutions on the web, to help us understand how you use the site and how we can improve your experience. These cookies can track items such as how much time you spend on the site and the pages you visit, so that we can continue to produce compelling content.
  

  For more information on Google Analytics cookies, see the official Google Analytics page.

  Third party analytics are used to track and measure the use of this site, so that we can continue to produce compelling content. These cookies can track items such as the time you spend on the site or the pages you visit, which helps us understand how we can improve the site.
  

  We periodically test new features and make subtle changes to the way the site looks. When we are still testing new features, cookies can be used to ensure that you receive a consistent experience while on the site, while understanding which optimizations our users appreciate most.

  As we sell products, it is important to understand the statistics on how many visitors to our site actually buy and, therefore, is the type of data that cookies will track. We can therefore make accurate business forecasts that allow us to analyze advertising and product costs to guarantee the best possible price.

• 5.- Company details

  Riscas pioneers unipessoal, Lda

  Rua da Piscina lot 177

  Fernão Ferro

  2865-372 Fernão Ferro

  VAT number: 514969849

  CRC Seixal