Returns & Exchanges

We offer a refund and / or exchange within the first 14 days after your purchase. If more than 14 days have passed since the date of your purchase, you will not be offered a refund and / or exchange of any kind.

Eligibility for Refunds and Exchanges

• The product must be unused and in the same condition as you received it.
• The product must be in the original packaging.
• To complete the return, we require a receipt or proof of purchase.

Exchanges

We only replace products if they are defective or damaged. If you want to exchange, please contact info@winirider.com, indicating your order number or sending an email with the order confirmation. Shipping costs (exchange or return) will be the responsibility of the customer.

Late or missing refunds

If you have not yet received a refund, first check your bank account. Then, contact your credit card company, it may take some time for your refund to be officially credited.

If you have already done all this and have not yet received your refund, please contact us at info@winirider.com

Shipping costs are not subject to refund! If you receive a refund, the cost of the return will be deducted from your refund.

Please note that we cannot guarantee that you will receive your returned item.